Return Policy

At Pipes n Dreams, we want you to be happy with your purchase. If you experience any issues with your order, please contact us and we’ll do our best to help.

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Returns Eligibility 

 

Due to the nature of our products, returns are only accepted for items that:

• Arrive damaged or faulty

• Are incorrect items sent by us

• Have a manufacturing defect

 

To be eligible for a return:

• Items must be unused and in original packaging

• You must contact us within 7 days of receiving your order

• Proof of purchase is required

 

Non-Returnable Items

 

For hygiene and safety reasons, we do not accept returns for:

• Used products

• Change of mind purchases

• Items damaged through misuse or accidental damage

Damaged or Incorrect Orders

 

If your order arrives damaged or incorrect, please email us with:

• Your order number

• Photos of the item and packaging

• A description of the issue

We will review your request and arrange a replacement or refund where applicable.

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Refunds Approved

 

Refunds will be processed back to your original payment method.

Please allow several business days for the refund to appear depending on your bank or payment provider.

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Shipping Costs Return

 

Shipping costs are the responsibility of the customer unless the item is faulty or sent incorrectly.

 

Contact Us For any return or refund enquiries, please contact our support team through our website contact page.

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18+ ONLY | Products intended for legal tobacco use only