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Do you offer free shipping?
Yes! All Australian orders over $100 qualify for free shipping. Orders under $100 have standard shipping rates calculated at checkout.
How fast will my order be dispatched?
Orders placed before 12:00 PM AEST are dispatched the same day. Orders placed after 12:00 PM AEST will be dispatched the next business day.
Which courier do you use?
We ship all orders through Australia Post. You will receive a tracking number via email once your order has been dispatched.
How long will delivery take?
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Metro areas: 2–5 business days
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Regional & rural Australia: 5–10 business days
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International: 10–20 business days depending on destination
Do you ship internationally?
Yes, we ship worldwide via Australia Post International. International shipping costs are calculated at checkout and are the responsibility of the customer. Please note that customs fees, import duties, or delays caused by international customs are not the responsibility of Pipes n Dreams.
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Will my order come in discreet packaging?
Absolutely. All orders are shipped in plain, discreet packaging with no branding on the outside.
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Do you accept returns?
Due to the nature of our products, we only accept returns for items that arrive
damaged or faulty, are incorrect items sent by us, or have a manufacturing defect.
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What are the conditions for a return?
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Items must be unused and in their original packaging
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You must contact us within 7 days of receiving your order
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Proof of purchase is required for all return and refund requests
How do I lodge a return?
Contact us at info@pipesndreams.com.au with your order number, a description of the issue, and photo evidence where applicable. We will review your request and get back to you within 2 business days.
Who covers return shipping costs? I
f the item is faulty, damaged, or incorrect, we will cover the return shipping cost. Returns for any other reason are at the customer's expense.
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How long do refunds take?
Once your return has been approved and received, refunds are processed within 5–7 business days back to your original payment method.
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Are your products genuine quality?
Yes. Every product stocked by Pipes n Dreams is selected with quality , style, and customer satisfaction in mind. We only carry pieces we believe in.
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Do you restock sold out items?
We do our best to restock popular items. Follow us on Instagram and TikTok to stay up to date on new arrivals and restocks.
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Can I request a specific product?
We love hearing from our community. Feel free to reach out at info@pipesndreams.com.au and let us know what you're looking for — we'll do our best to source it.
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How do I contact you?
Reach us at info@pipesndreams.com.au — we aim to respond to all enquiries within 1–2 business days. You can also find us on Instagram and TikTok.
Where are you based?
Pipes n Dreams is an Australian owned and operated online store based in Sydney, NSW.
Can't find the answer you're looking for? Drop us an email at info@pipesndreams.com.au —
we're happy to help. Good vibes only. 🌙
